Privacy Policy – Little Sparkle Cleaning Services
Effective Date: 1st July 2025
At Little Sparkle Cleaning Services (“we”, “us”, “our”), we are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy outlines how we collect, use, disclose, store, and manage your personal information.
1.
What is Personal Information?
Personal information refers to any information or opinion that identifies you or could reasonably identify you. This may include your name, address, email address, phone number, and other contact details.
2.
What Personal Information Do We Collect?
We may collect the following types of personal information:
- Full name
- Residential or business address
- Email address
- Phone number
- Payment details (e.g., for invoicing purposes)
- Information related to cleaning services provided at your premises
- Feedback or complaints you provide
- Employment or contractor details (if applicable)
3.
How Do We Collect Personal Information?
We collect personal information directly from you when you:
- Contact us via phone, email, website, or social media
- Book or enquire about our services
- Complete a customer or service form
- Provide feedback or make a complaint
- Apply for a job or contract with us
In some cases, we may also collect personal information from third parties where you have authorised this or where it is permitted by law.
4.
Why Do We Collect Your Information?
We collect and use personal information for the following purposes:
- To provide and manage our cleaning services
- To communicate with you about your bookings, appointments, or enquiries
- To issue invoices and process payments
- To respond to complaints or feedback
- To comply with legal obligations
- To recruit and manage staff or contractors
5.
Disclosure of Personal Information
We do not sell your personal information. We may disclose your personal information to:
- Our employees, contractors, or service providers who assist in delivering our services
- IT service providers (e.g., for data storage or email systems)
- Financial institutions for payment processing
- Legal or regulatory authorities, where required by law
We take reasonable steps to ensure that any third parties handle your information in accordance with Australian privacy laws.
6.
Storage and Security
We store personal information in both electronic and hardcopy formats. We take reasonable steps to protect it from misuse, interference, loss, and unauthorised access, modification, or disclosure. These steps include:
- Secure password-protected systems
- Restricted access to personal data
- Staff training on privacy and confidentiality
When personal information is no longer needed, we take reasonable steps to securely destroy or de-identify it.
7.
Access to and Correction of Personal Information
You have the right to access the personal information we hold about you and request corrections if it is inaccurate, incomplete, or outdated.
To request access or correction, please contact us using the details provided below. We will respond within a reasonable timeframe and may require verification of your identity.
8.
Complaints
If you have any concerns about how we handle your personal information, please contact us. We will respond promptly and work to resolve your complaint.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
9.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version will be available on our website or upon request.
10.
Contact Us
For any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:
Little Sparkle Cleaning Services
Email: info@littlesparklecleaningservices.au
Phone: 0458 228 841
ABN: 79894829202
